ReplyPulseAI Privacy Policy
Last updated: January 2025
Welcome to ReplyPulseAI ("we", "our", "us"). This Privacy Policy explains how we collect, use, and protect information when you use the ReplyPulseAI Chrome Extension and the ReplyPulseAI website located at replypulseai.com (the "Service"). By using ReplyPulseAI, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When logging into the ReplyPulseAI Chrome Extension:
- Email address
- Password
Your password is never stored by the extension and is transmitted securely to our servers via HTTPS only for authentication.
1.2 Review Content (Google Review Pages)
When you interact with Google Business reviews, the extension may process:
- Review text
- Star rating
- Reviewer display name
- URL of the page you are viewing
This information is used solely to generate an AI reply and is not stored unless part of your account history.
1.3 Automatically Collected Information
We may process:
- Log data (browser type, IP address, device information)
- Cookies (for login and session management)
We do not track web browsing behavior outside the pages where the extension is used.
2. How We Use Your Information
We use your information strictly for generating AI-powered review replies.
Your data is used to:
- Authenticate your account
- Generate personalized replies
- Improve service performance
- Provide support
- Maintain security
We do NOT:
- Sell your data
- Share with third parties for marketing
- Post replies automatically
- Access your Google account
- Monitor unrelated browsing activity
3. How the Chrome Extension Works
The extension:
- Reads only the visible Google review text you are viewing
- Sends that text, rating, name, and page URL to ReplyPulseAI to generate a reply
- Inserts the reply into the Google "Your public reply" box
The extension never posts replies automatically; you must manually click "Post."
4. Data Sharing
We do not sell or rent your data.
We only share data with:
- Service providers supporting ReplyPulseAI
- AI infrastructure providers for generating replies
- Law enforcement if legally required
5. Data Retention
We keep:
- Account information while your account exists
- Review data only while generating replies
- Logs as legally permitted
You may request deletion at any time.
6. Your Rights (GDPR & CCPA)
GDPR Rights:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Withdraw consent
CCPA Rights:
- Know what data is collected
- Request deletion
- Opt-out of data selling (we don't sell data)
Contact us at support@replypulseai.com to exercise these rights.
7. Children's Privacy
ReplyPulseAI is not intended for children under 13. We do not knowingly collect data from children.
8. Security
We use:
- HTTPS
- Secure authentication
- Restricted API access
- Standard industry security measures
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will appear on this page with a new "Last Updated" date.